London

London pub manager’s frustration as 66 bookings in one day don’t show up

mylondon– A Tooting pub manager has spoken of his frustration after 66 people did not turn up for their table booking in one day.

The Selkirk, recorded a record amount of no-shows on Saturday, December 5 and had a total of 150 across Friday, Saturday and Sunday.

Ben Ashcroft, General Manager said: “What we’ve seen this week is a lot of people booking in for big households and then on the day not turning up without letting us know – which as a business costs us a lot of money.

“It’s a significant amount of money at a time where the business needs to be supported.”

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Ben said that despite the customer receiving an email conformation, a booking policy and a reminder two days before, people still do not notify the pub if they are unable to attend.

He said: “Something that has affected us quite largely as well is groups reducing in size – so people booking tables for six and then reducing the booking to two.

“It’s very detrimental to our flow.”

On Friday, December 4, in the space of five hours the Pub also had 50 cancellations on top of the number of people who did not turn up.

Each table of six that does not turn up for their booking costs The Selkirk around £150, which when happens multiple times a day, Ben said is a “significant amount for the business”.

He said: “It’s not fair that some people maybe haven’t been able to make a booking and those who have made the booking chose not to turn up.

“Between Friday and Saturday between cancellations and no-shows it equated to about 40 per cent of what we were expecting – so it’s quite significant.

“We appreciate people booking and we want people to continue to book, but it’s about responsible booking, and for people to understand the impact it has on the business when they don’t turn up.”

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