Universal credit creates a conveyor belt of desperate people we staff can’t help

I work on housing benefit for the council and see so many people I cannot help because their path through the benefits system is blocked at every turn

I work in the housing benefit section of my council’s customer service team and my heart drops whenever I see young single women walking through our doors.

My local authority is one of the areas trialling universal credit. Most new claims are from single, newly-unemployed people so they tend to be young people.

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